Care · Layout 9

Clinic day at a glance

Schedule density, wait times, no-show risk, and claims backlog — operational, not clinical decision support.

EMR Site Main St
Quick actions
HL7 feed Live Site Main St
Census

94%

Cap pressure
ED divert

Off

12h clear
Prior auth queue

38

4 > SLA
Denials (MTD)

$42k

Work queue
Open referrals

126

Triage
Call abandon

4.1%

Goal < 5%
Today’s schedule
TimePatientReasonRoomStatus
08:30Initials · M.R.Follow-up3Checked in
09:00Initials · L.K.New patient1Waiting
09:30Initials · S.T.Vaccination2Scheduled
10:00Initials · J.P.Lab review4No-show risk
Avg wait today

14 min

Target under 20 min

Claims pending

127

35% > 30d
Wait time trend (min)
Room utilization
Exam 1–482%
Procedure A54%
Immunization91%
Escalations & watch list
AreaRiskOwnerStatus
ImmunizationVaccine lot recall checkPharmacyVerify
Lab interfaceResult latencyITOK
Room 4No-show patternFront deskScript
Runbook & SLA
Access: release rooms within 8 min of checkout.
Staffing: MA ratio alert if wait > 25 min rolling.
Claims: batch scrub before 17:00 clearinghouse.
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