Commerce · Layout 7

Store operations command

Funnel health, basket economics, SKU velocity, and fulfillment SLAs — tuned for D2C and marketplace mix.

Live OMS 90s
Quick actions
Warehouse sync 2m ago Carrier cut-off 2h 14m
Sessions (24h)

284k

↑ 5.2% DoD
Abandon cart

68.5%

Goal < 65%
CSAT (7d)

4.6

+0.1
Avg ship time

14.2h

SLA 24h
Chargebacks

42

3 urgent
Merch score

82

Top quartile
Purchase funnel (24h)
Product views184,200
Add to cart24,880 13.5%
Checkout started11,402 45.8%
Orders placed6,910 60.6% conv.
AOV

$86.40

+4.2%
Return rate

3.1%

Goal under 3.5%
Fulfillment SLA

Same-day ship window closes in 2h 14m

78% on-time
12% at risk
Conversion trend

Sessions to order rate by day.

Top SKUs by revenue
SKUUnitsRevStock
SKU-ALP-021,204$98.4kOK
SKU-BLK-09882$71.2kLow
SKU-GRN-11640$52.0kOK
SKU-RED-04410$31.8kOOS
Escalations & watch list
SKU / laneSignalOwnerDue
Marketplace EUGDPR export spikeTrustToday
Fulfillment WESTSorter backlogOps4h
Pricing engineRule #12 conflictRevOpsNow
Loyalty cohort Q1Redemption capCRMOK
Runbook & SLA
Cutover: freeze price rules 15 min before promo window.
Escalation: OOS > 500 units → page on-call inventory.
Compliance: export consumer data requests before EOD.
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