Fitness · Layout 12

Memberships and floor load

Mix, class capacity, PT revenue, and retention cohorts — studio and gym hybrid view.

Location Downtown
Quick actions
Access gates Online Class audio OK
Check-ins today

412

↑ Tue avg
Locker faults

2

Tech ticket
Wearable sync

91%

Trial users
No-shows

14

Charge policy
Referrals (MTD)

28

Promo live
NPS kiosk

62

Rolling 30d
Class capacity (today)
ClassTimeBookedCapLoad
Spin06:002830
HIIT12:151824
Yoga18:302222
Strength19:00920
Membership mix
PT revenue (MTD)

$48.2k

+11% vs last month
Churn (90d cohort)

6.2%

Down from 7.1%
Retention trend
Escalations & watch list
ZoneItemPriorityOwner
Studio AAC noise complaintP2Facilities
FloorBroken treadmill #4P1Maint.
Front deskMembership hold queueP3Mgr
Runbook & SLA
Peak: double coach floor 17:00–19:00 Tue/Thu.
Billing: retry failed cards before 08:00.
Kids: waiver refresh for camp block B.
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